All holidays are per week (Saturday to Saturday) unless otherwise specified. We can offer some flexibility during the quieter winter months. Your accommodation will be ready for occupation from 4pm on the day you start your holiday. Please ensure that you vacate the Cottage by 10am on your day of departure. We will contact you two weeks prior to your day of arrival to arrange for collection of the keys to your cottage.
Booking your holiday
Provisional telephone or email bookings are held for 7 days pending payment of the deposit. A binding contract will exist once your completed booking form and deposit are accepted by us (the Mull of Galloway Trust). The provisional dates will be released to other enquirers if we do not receive the booking form and payment within 7 days.
We reserve the right to refuse any booking at our discretion.
Only the people you have named on the booking form are entitled to stay in the accommodation, and the total number in your party shall not exceed the advertised capacity. In order to comply with the requirements of our Insurers we reserve the right to refuse occupation on arrival should the members of your party not correspond to the details given to us by you on your booking form. In these circumstances we will return the payment you have made for your holiday less the initial deposit you have made to cover our loss of earnings.
The hirer will not sub-let the premises or any part thereof. In order to comply with the requirements of our Insurers we are unable to accept bookings from anyone under18 years of age and we do not cater for stag or hen parties.
A non-returnable initial deposit of £150 is payable with each booking. The balance of the cost of the holiday is due 8 weeks (56 days) prior to the commencement of your stay. If the start of your stay is less than 56 days from the date of booking, then payment must be made in full at the time of booking.
The booking will be treated as cancelled if the balance of the cost of the holiday is not received by us by the date specified (8 weeks before the commencement date of your holiday) or alternative payment terms have been agreed.
If you wish to cancel your booking once you have paid your initial deposit, please notify us immediately. In these circumstances your initial deposit is non-returnable and any contract is rendered void. If you cancel once you have paid the full cost of your holiday we are unable to return any monies to you and we can assist you with a holiday insurance claim.
When you book your holiday with us we strongly advise you take out holiday insurance to cover any cancellations or losses.
Changes to your booking
After you have paid your deposit or balance and you wish to change your booking please inform us immediately. We will try to meet your requests although we cannot always guarantee this. Any changes must be made at least two weeks before your holiday and should be confirmed to us by email by the person who made the booking. We require the names of any additional guests and the age if under 18 years old. Changes to your dates and/or the cottage required may be subject to a £25 admin fee.
Damage or excessive cleaning
You must ensure that the property is left in a clean and tidy condition and that the property and its contents are respected at all times. If damage occurs (beyond fair wear and tear) or excessive cleaning is required then the Mull of Galloway Trust reserves the right to invoice for any damage done during a stay. This includes any damage caused by pets.
For the comfort of our guests Puffin House, Kittiwake House and Lightkeeper’s Cottage are strictly no smoking and no E cigarettes.
For health and safety reasons and on the instruction from our insurers BBQ’s, firepits, fireworks and Chinese lanterns are not permitted anywhere. This prohibits use anywhere within the walls of the reserve (from the main carpark gates).
Electricity, heating, water and broadband are included in the cost of your holiday. The cottages have a pre-set programme for the central heating. There is instant hot water at any time. We would ask that you do not leave electrical appliances switched on when not required and if the cottage is too warm please turn down the radiators.
A landline telephone is available with an honesty box for payment. Please note that calls to international and mobile phone numbers are not available and we request that you do not make calls to premium 118 numbers or similar. We reserve the right to recover the costs of excessive use from the security deposit.
Wireless broadband is provided free of charge via 4G. This is an unlimited service. The router should not be reset by guests as this will result in loss of service and may result in a visit by the engineer. Should a guest reset the router we reserve the right to invoice the guest for the cost of the visit from the engineer. Please note that we are not responsible for the content of any browsing made during your stay at the cottage. Details of how to connect to the internet will be made available on arrival. We cannot be held liable for any loss of this service during your stay, though we will do our best to trace and rectify any faults as quickly as possible.
One hand towel and one bath towel per person will be included together with bed linen and kitchen linen.
Special needs and requests
It is your responsibility to satisfy yourself that the Mull of Galloway Lighthouse Cottages are suitable for your needs. You must tell us at the time of booking of any special needs or requirements. We will aim to fulfil any special needs or requirements but we cannot guarantee this.
Terms and conditions of hire
We reserve the right to enter the premises at any time during your stay to inspect should we have reason to believe the property is being mistreated or it is necessary for repairs or maintenance. We shall endeavor to give prior notice where practicable. We accept no responsibility or liability for damage or theft to or from any vehicles or damage or theft to or from any of your personal belongings left in the property or within its grounds. We accept no responsibility or liability for any damage or injury to any member of your party that may occur whilst you are in occupation of the property.
A maximum of two well behaved dogs are welcome at our cottages at a charge of £20 per dog per holiday. Details must be supplied when you book your holiday. We reserve the right to refuse any booking that we feel is not appropriate. Full details, including name and breed of dog(s) must be given on the booking form. On arrival at the holiday cottages should the pets that you have brought with you not reflect those detailed on the booking form then we reserve the right to refuse occupation. In these circumstances the cost of your holiday will be refunded to you less your initial £100 deposit which will be kept by us to compensate for our loss of the booking. In consideration of our future guests pet owners are responsible for cleaning up and disposing of all pet refuse. For the consideration of our future guests at the Mull of Galloway Holiday Cottages we request that pets are not allowed on furniture or in the bedrooms at any time. Any evidence of pets on furniture or bedding will incur extra cleaning costs. An outside tap is available for bathing muddy/sandy pets so please ensure your pet is clean and dry before being allowed into our cottages. Please do not use the bath in the bathroom to clean your pet. Pets should be treated with a flea and tick repellent prior to arrival. Please keep pets under control when inside the cottages and do not leave pets unattended inside or outside the holiday cottages. We assume no responsibility for illness or injury that may occur to your pet/pets whilst you are staying at the holiday cottages.
The Mull of Galloway Trust is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
This policy is effective from 20th November 2017.
What we collect:
We may collect the following information when a booking is made via this website or contacting us:
- Contact information including email address
- Demographic information such as postcode
What we do with the information we gather:
We require this information to understand your needs, to provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We destroy all personal information within 4 weeks your holiday with us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to The Mull of Galloway Trust, Mull of Galloway Lighthouse, Drummore, Stranraer, DG9 9HP or email us as soon as possible. We will promptly correct any information found to be incorrect.